Privacy Policy

EduFest Academy ("EduFest Academy", "we", "us", "our") operates edufestacademy.in and related mobile apps that provide exam-preparation courses, study material, and test series for MPSC, GPSC, TGPSC, TNPSC, MPPSC, and related state exams. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, download study material, contact support, or subscribe to updates:

• Name, email address, and phone number
• Shipping address, for orders that include physical/hardcopy material
• Payment details processed through our payment gateway (we do not store your card, UPI, or bank details ourselves)
• Messages you send us via the contact form, email, or WhatsApp
• Basic usage data (pages visited, device/browser type) collected automatically to keep the site working reliably

2. How We Use Your Information

• To process orders, deliver course access, and dispatch hardcopy material
• To send order updates, payment reminders, and dispatch notifications via email and WhatsApp
• To respond to support requests and contact form submissions
• To send course updates, exam notifications, and promotional offers (you can opt out of marketing messages at any time)
• To improve our courses, website, and support based on how they're used

3. Sharing of Information

We do not sell your personal information. We share it only with:

• Payment processors, to complete and verify transactions
• Courier/delivery partners, to ship hardcopy notes and material
• Service providers who help us send email/WhatsApp communication or host our systems, bound to use your data only to provide that service
• Law enforcement or regulators, if required by applicable law

4. Cookies

We use essential cookies to keep you logged in and remember your cart/session. We do not currently run third-party advertising trackers on the site.

5. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls on internal systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices

• You can ask us to update or correct your information by contacting support
• You can unsubscribe from marketing emails using the link in any email, or by messaging us on WhatsApp
• You can request deletion of your personal data, subject to records we're legally required to keep (e.g. for completed transactions)

8. Children's Privacy

Our services are intended for exam aspirants and are not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For any privacy-related questions or requests, reach out to us:

• Email: karwa.nikita@gmail.com
• Phone / WhatsApp: +91 77095 85248
• Address: EduFest Academy, Pune, Maharashtra, India